14 DAY RETURNS 

We love the products we offer, but, if something is not right for you and you changed your mind about your purchase, it may be returned unopened, unused or unworn and have packaging and tags intact within 14 days of receipt date. Once a product seal has been broken, even if not used, due to the highly intimate nature of our products, we are unable to accept returns. We hope you understand that this is in everybody's best interest, and our priority is to keep you, our customers, and our Condom Kingdom Team safe. 

• We cannot accept returns on items that have been opened.
• We cannot accept returns on pleasure object items that do not include sealed packaging (unless they are defective.)
• We cannot accept returns on customised t-shirts as this item has been made specifically for you and can not be re-sold. 
• Opened pleasure objects that are malfunctioning may only be returned under manufacturer’s warranty policies.
• Shipping charges will only be refunded in cases where our error caused the return.
• Condom Kingdom must preauthorise all returns; any non-authorised returns will be refused.

To return a product to us, please ensure your return meets the above requirements then email us at hello@condomkingdom.com.au 

In your e-mail, please include the following information:

• Your order number or receipt 
• The item you would like to return
• The reason for the return
• If the item is opened or unopened

Unauthorised returns will not be eligible for a refund or on-line credit. Any item returned after 14 days of receipt is not eligible for a refund or credit.

Once we’ve received your return, we will inspect the condition of the item(s). If the condition of the item(s) accurately matches the description you provided to our  team, we will then initiate a refund to your original payment method or provide you with an on-line credit via e-mail. Condom Kingdom is not responsible for items damaged or lost in transit.

Please note that we cannot offer exchanges.

Do you pay for return shipping?

Condom Kingdom will not refund the cost of shipping fees on your original order, except in the case of faulty or damaged items or if Condom Kingdom shipped you the wrong item.

When can I expect my refund?

We process returns as quickly as possible from receiving your returned package and inspecting the condition of merchandise. You will receive an e-mail notification letting you know your refund has been processed.

Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

What if my product is defective?

Each brand offers their own manufacturer’s warranty which covers defective products. As each brand has their own implied warranties coverage policies, we recommend contacting the brand directly to review warranty qualifications and terms such as years of coverage, preregistration, proof of payment, usage guidelines and replacement process. If you have purchased a toy with no manufacturer's warranty, you must contact us via email within 7 days of receiving your toy. If you need any help with this please get in contact with us at hello@condomkingdom.com.au

What happens if my parcel does not arrive at all or is later than expected?

We use Australia Post and Sendle to deliver Australia wide, and Australia Post to deliver internationally. If your parcel goes missing, you will require to start a Track and Trace enquiry with their customer service team. Please update us with the enquiry as there are times where we may need to follow up and request final outcomes in order to assist you!

We understand how frustrating it can be when a delivery is not as smooth as hoped and of course we will look to resolve on our end as soon as possible. Please bear in mind, we do need to wait for Australia Post or Sendle to advise of the final outcome of their internal investigation which can take between 5 - 10 business days in most instances. 

Please note that Condom Kingdom is not liable if your parcel has not been received after Australia Post or Sendle confirms delivery. If Australia Post or Sendle does not deliver to the time frames they state and your order is later than expected, we cannot be held liable for any damages including discounts on an order. You can lodge a formal complaint, as the owner of the parcel with Australia Post.  

Product care void warranty

Condom Kingdom presents recommendations on product usage, attributes, cleaning and compatibilities, however is not responsible for unreasonable or misuse by customers and disclaims any implied warranty that the products will be merchantable or fit for any particular purpose.