FREE SHIPPING AUSTRALIA WIDE ON ALL ORDERS OVER $75

RETURNS PERIOD EXTENDED: Due to the current situation that is affecting us all, you now have 30 days from the date of purchase to return items to us.

Products must be unopened, unused or unworn and have packaging or tags intact.

To return a product to us, fill in our returns form then follow the instructions you'll receive by email. 

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase when provided with proof of purchase, and evidence in video of product not functioning. 

How to return an item in Australia

  1. Email us at hello@condomkingdom.com.au with subject line "Returns - Order Number: xxx" 
  2.  Complete and email back the returns email form.
  3. You will receive a pre-paid postage label from us after the completion and approval of your returns email.
  4. Print off your pre-paid label.
  5. Package your return securely. Include as much original packaging as possible.
  6. Take it to the post office and ask for a certificate of posting.
  7. Your return will be processed and a replacement or a refund will be issued.

 

How to return an item Internationally:

      1. Email us at hello@condomkingdom.com.au with subject line "Returns - Order Number: xxx" 
      2.  Complete and email back the returns email form.
      3. On completion and approval of your returns email please take your item to your nearest postal service and post to: Condom Kingdom, 3222 Surfers Paradise Blvd, Surfers Paradise QLD 4217
      4. Package your return securely. Include as much original packaging as possible.
      5. Ask for a certificate of posting.
      6. Your return will be processed and a replacement or a refund will be issued.
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