RETURNS POLICY


14 DAY RETURNS

We stand by the quality of our products. If something isn’t quite right or you’ve changed your mind, eligible items may be returned unopened, unused, and with all original packaging and tags intact within 14 days of receipt.

Items Not Eligible for Return:

  • Products that have been opened or used

  • Items without original sealed packaging, unless they are defective

  • Customised products, such as personalised clothing

  • Items returned without prior authorisation

Return Authorisation Required

All returns must be preauthorised by our team. Unauthorised returns will be refused.
To request a return, please email hello@condomkingdom.com.au with:

  • Your order number or receipt

  • The item you wish to return

  • Reason for return

  • Whether the item is opened or unopened

Any item returned after 14 days of receipt is not eligible for a refund or online credit.

Refund Processing

Once we receive your return, we will inspect it to ensure it matches your description. If approved, we will issue a refund to your original payment method or provide store credit via email.

Please note: We do not offer exchanges.

Return Shipping

Shipping charges are non-refundable, unless the return is due to our error (e.g., a wrong or faulty item was sent).

Refund Timeline

Refunds are processed promptly after inspection. You will receive a confirmation email when your refund is issued.
Credit card refunds may take up to 10 business days, depending on your bank's processing times.

Defective Items

Each product brand may offer a manufacturer’s warranty that covers defects. As warranty coverage varies, we recommend reviewing the brand’s policy directly.

If your item does not have a warranty, please contact us within 7 days of receipt for assistance.

Product Care & Warranty Disclaimer

We provide general recommendations for product use and care. However, misuse or failure to follow instructions may void any applicable warranty. Condom Kingdom disclaims responsibility for improper use or any implied warranty of fitness for a particular purpose.