SHIPPING POLICY


Delivery Costs and Options

Your order will be delivered in plain, unbranded packaging via Australia Post.

Dispatch Timeframes

  • Orders placed before 1:00 PM (AEDT), Monday–Friday are dispatched the same day.

  • Orders placed after 5:30 PM Friday or during the weekend will be sent the following Monday.

Delivery options may vary depending on your location and the nature of your order.

Estimated Delivery Times (Australia)

  • Parcel Post: 2–6 business days to most Australian addresses (95% coverage).
    Remote or regional areas may take longer — you can check delivery estimates by postcode via the Australia Post website.

  • Express Post: 1–2 business days to most metropolitan areas (subject to availability in your region).

Delivery Pricing (Australia & New Zealand)

  • Standard Tracked Shipping: AUD $10

  • Express Tracked Shipping: AUD $20

  • International Tracked Shipping: AUD $30

All deliveries are discreet and tracked.

Parcel Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a direct link to track your parcel via Australia Post.

Packaging

All items are shipped in plain, neutral packaging (e.g., brown boxes or padded envelopes) with no product or company branding visible.

If You're Not Home at Delivery

If you're unavailable when your parcel arrives:

  • Australia Post will attempt to leave the package in a safe place, or

  • Leave a collection card directing you to your local Post Office.

Items are typically held for 10 business days before being returned to sender.

To collect your package, you will need to present the delivery notification (email, SMS, or card) along with valid photo ID matching the delivery address.

Late or Missing Orders

If your parcel hasn’t arrived within 5 working days of the expected delivery date, please contact us for assistance.

International Orders

We offer international shipping!
Please email us at 📧 hello@condomkingdom.com.au for a custom quote.

Please note:

  • Your order may be subject to import duties and taxes upon arrival in your country.

  • These fees are not included in our shipping charges and are your responsibility.

  • We recommend contacting your local customs office for details prior to ordering.

You must also comply with local laws and regulations regarding product importation. We are not responsible for customs delays or local legal issues.